Terms of Service

Fulcrum is an AI platform that runs the customer operations of small businesses: voice (Talk), multi-channel chat (Responder), sales pipeline and CRM (FlowDesk), social and content (Presence), and client intelligence (Pilot).

We may add, change, or retire features over time. Where a change materially reduces core functionality you pay for, we will tell you in advance.

The Service is for businesses, not consumers. You must be able to form a binding contract and have authority to bind the business you register.

You are responsible for activity under your account, for keeping credentials secure, and for the accuracy of the information you provide.

You may not use the Service to break the law, to send spam or unsolicited communications in breach of applicable rules, to infringe others' rights, or to interfere with the Service or other customers.

The Acceptable Content Policy, AI Usage Policy, and API Usage Policy form part of these terms and describe specific prohibited conduct.

Plans are billed in advance: Solo at $299, Venture at $499, Business at $999, and Enterprise at $1,999 per month, plus any usage above plan allowances.

Fees are exclusive of taxes unless stated. Payments are processed by our payment provider. If a payment fails we may suspend the Service after notice.

Cancellation and refunds are handled under the Refund and Cancellation Policy.

You retain ownership of the content and data you or your customers submit through the Service (Customer Content).

You grant us the rights needed to host, process, and transmit Customer Content to provide the Service. We process personal data as described in the Privacy Policy and, where applicable, our Data Processing Addendum.

Parts of the Service generate output using AI models. AI output can be wrong, incomplete, or biased. You are responsible for reviewing AI output before you rely on it or send it to your customers.

You must not present AI output as human where the law requires disclosure, and you must comply with the AI Usage Policy.

We own the Service, its software, and its branding. You receive a limited, non-exclusive, non-transferable right to use the Service while your subscription is active.

Feedback you give us may be used to improve the Service without obligation to you.

We work to keep the Service available and performant, but the Service is provided on an "as is" and "as available" basis except where a separate service level agreement applies to your plan.

To the extent permitted by law, neither party is liable for indirect, incidental, or consequential loss, and our total liability under these terms is capped at the fees you paid in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot be excluded by law, including your rights under the Australian Consumer Law where they apply.

You can cancel at any time as described in the Refund and Cancellation Policy. We may suspend or terminate the Service for material breach, unlawful use, or non-payment, with notice where practicable.

On termination we handle your data as described in the Privacy Policy and Refund and Cancellation Policy.

These terms are governed by the laws of Victoria, Australia, and the parties submit to the jurisdiction of its courts.

Before starting formal proceedings, both parties agree to try to resolve disputes in good faith by contacting [email protected].

We may update these terms. Material changes will be notified in advance by email or in the product, and the updated version will be posted here with a new effective date. Continued use after the effective date is acceptance.