Legal
Legal documents
Every policy that governs Fulcrum, published in plain English. No account needed.
General
Terms of Service
The master agreement governing your use of Fulcrum: the service, accounts, billing, AI terms, liability, and disputes.
Version 1.0 · Updated 21 July 2026
Privacy Policy
How Fulcrum collects, uses, shares, and protects personal data, and the rights available to you under the GDPR, CCPA, and Australian Privacy Act.
Version 1.0 · Updated 21 July 2026
Cookie Policy
The cookies Fulcrum uses, what each category does, how long they last, and how to manage your preferences.
Version 1.0 · Updated 21 July 2026
Refund & Cancellation Policy
How to cancel, when refunds apply, what happens to your data after cancellation, and how chargebacks are handled.
Version 1.0 · Updated 21 July 2026
AI & Machine Learning
AI Usage Policy
How Fulcrum uses AI systems, what uses are permitted and prohibited, your responsibilities, and how AI output should be treated.
Version 1.0 · Updated 21 July 2026
AI Ethics Framework
The principles Fulcrum applies when building and operating AI: fairness, transparency, accountability, privacy, safety, and human agency.
Version 1.0 · Updated 21 July 2026
AI Data Training Policy
Fulcrum's commitment that customer data is not used to train AI models, and how data flows to and from model providers.
Version 1.0 · Updated 21 July 2026
AI Content Disclaimer
Important information about AI-generated content from Fulcrum: what it can do, its limitations, and your responsibility to review it before you rely on it.
Version 1.0 · Updated 20 July 2026
Data & Security
Data Processing Addendum (Summary)
A public summary of how Fulcrum processes personal data on behalf of customers as a processor, including security measures and breach notification.
Version 1.0 · Updated 21 July 2026
Security Overview
Fulcrum's security posture: encryption, access control, application security, monitoring, payment security, and incident response.
Version 1.0 · Updated 21 July 2026
Vulnerability Disclosure Policy
How security researchers can responsibly report vulnerabilities in Fulcrum systems, with safe harbor for good-faith research.
Version 1.0 · Updated 21 July 2026
Platform Usage
Acceptable Content Policy
The content prohibited on Fulcrum, standards for AI-generated content, and how enforcement, reporting, and appeals work.
Version 1.0 · Updated 21 July 2026
Marketplace Terms
Terms for the Fulcrum marketplace: vendor and client responsibilities, payments, refunds, and how liability is allocated.
Version 1.0 · Updated 21 July 2026
API Usage Policy
Rules for using the Fulcrum API: authentication, rate limits by plan, fair use, prohibited uses, and versioning.
Version 1.0 · Updated 21 July 2026
Rate Limiting Policy
Fulcrum's rate limits for API requests, AI generation, voice calls, and messaging, by plan tier, and what happens over the limit.
Version 1.0 · Updated 21 July 2026
Enterprise Service Level Agreement
Fulcrum's uptime commitment, service credits, incident response targets, and support terms for Enterprise-tier customers.
Version 1.0 · Updated 20 July 2026
Compliance
AML Statement
Fulcrum's anti-money-laundering program: customer verification, sanctions screening, monitoring, reporting, and record keeping.
Version 1.0 · Updated 21 July 2026
Do Not Call Policy
How Do Not Call compliance works when using Fulcrum's outreach features: registry scrubbing, internal DNC lists, and your obligations.
Version 1.0 · Updated 21 July 2026
Altnativ Pty Ltd (ABN 52 681 839 029), trading as Fulcrum.