Refund & Cancellation Policy

You can cancel at any time from your account settings or by emailing [email protected] from your account email. No cancellation phone call is required.

Cancellation takes effect at the end of the current billing period. You keep full access until then. We do not charge again after you cancel.

Monthly plans: the current period is not refunded. You retain access until the period ends.

Annual prepaid plans: unused full months are refunded pro rata. The month in progress is not refunded.

Enterprise agreements follow the terms of the signed agreement. Nothing in this policy limits rights you have under the Australian Consumer Law or other applicable consumer law.

Usage above your plan allowances up to the cancellation date is billed on your final invoice.

We keep your account data for 90 days after cancellation so you can export it or reactivate. After 90 days it is deleted, except where the law requires longer retention.

Reactivate within 90 days and your data is restored in full. After 90 days you start with a fresh account.

If you believe a charge is wrong, contact us first and we will investigate promptly. Disputes raised with your card issuer are handled through our payment processor, and we may suspend the account while a dispute is open.

Your subscription rate is locked for 12 months from signup. If prices change after that, we give you notice before the new rate applies to your renewal.